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Contact Us | Frequently Asked Questions


FAQ

01. I am having trouble accessing the site?

02. Is my personal information secure?

03. How can I unsuscribe from email newsletters?

04. I forgot my user ID or my password?

05. How do I register for my Account?

06. How can I update my profile?

07. Where can I purchase Thierry Mugler products?

08. How do I use Thierry Mugler products?

09. How can I find the right products for me?

10. What types of ingredients are used in Thierry Mugler products?

 

  FAQ ANSWERS

01. I am having trouble accessing the site.

To view the complete Thierry Mugler website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

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02. Is my personal information secure?
The information you supply is confidential. Personal information will only be used by Thierry Mugler for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission. 

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03. How can I unsubscribe from email newsletters?
You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.

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04. I forgot my user ID or my password.
You can request a new password from the Sign In section of the site. Click on the “forgotten password” link, enter your email address and confirm your request. A new password will be emailed to you. 

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05. How do I register for my Account?
Signing up is fast and easy. Simply click the register link in the Sign In/Register area, enter the information that is required and click OK. 

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06. How can I update my profile?
You can change or update personal data within the account settings of the My Account section.

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07. Where can I purchase Thierry Mugler products?

You can shop at one of our authorized retailers online and offline and at our standalone stores. For the Thierry Mugler counters nearest you, please go on our online Store Locator

 

08. How do I use Thierry Mugler products??

Every product on this website is accompanied by application advice. Tips and a video for each product can be found on its product page and in the How to Apply section. You can also have a loot at our Application Methods.

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09. How can I find the right products for me?
You can use our online Beauty Consultation to guide you through our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in your Thierry Mugler Profile under My Beauty Shelf

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10. What types of ingredients are used in Thierry Mugler products?
All Thierry Mugler products contain natural botanicals and other gentle ingredients. You can learn more by reviewing the ingredients section found within each product page on the site or by accessing the Why Thierry Mugler section. 

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To access this section You must log in to your Circle space

 

 

Each MUGLER* product has a unique code printed on the inside flap of your MUGLER product box. This code consists of 11 characters and allows you to declare your in store or online purchases to benefit from the loyalty program.

* Except  samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

If you sent your unique code by mail at our office and you did not have an online Circle account created yet:
Enter your email on the "Not a member yet" space, you will receive a link by email. Click on the link to complete your Circle profile and become a member. 

If you refill your bottle at the Source and do not have a Unique Code or if you cannot register online:
Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download here and print.

Download the Circle Card

Note: Once your space has been created a special Source section will allow you to register your refills with ease.

Connexion to your Circle space:
Enter your email and password to the dedicated section on the Circle homepage connexion.

Need more information?
Contact our Customer Service here

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values :

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaign and all other information pertaining to the brand. This way we can always help you go above and beyond your expectations!

  • Generosity

    Your loyalty is rewarded with exclusive surprises designed by the Mugler Studio that you will receive as you register your unique codes.

  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

MUGLER

Each MUGLER * product has a unique code printed on the inside flap of your MULER product box.

  • - Locate the of 11 characters unique code on the inside flap of your MUGLER product box.
  • - Make sure you enter your unique code with no spaces, in uppercase.
  • - Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

 

Keep your original receipt and send it to us by mail at the below mailing address, accompanied by a filled-out Circle card, which you may download here and print.

DOWNLOAD THE CIRCLE CARD

Clarins Canada
815 Desserte Est
Autoroute 13
Laval, Québec
H7W 5N4